Privacy Policy

Felinda Jewelry (“Felinda”, “we”, “us” or “our”) is a private bespoke jewelry atelier based in Kuala Lumpur, Malaysia. We respect your privacy and are committed to protecting the personal information you share with us — whether you are a client, a prospective client, or simply a visitor to our website.

This Privacy Policy explains what information we collect, how we use and store it, and the rights you have over it. By using our website or engaging our services, you agree to the practices described here.

We collect only what we need in order to serve you well:

• Contact details — your name, email address, phone number, and (where relevant) shipping and billing addresses.
• Consultation details — design preferences, references, sketches, gemstone or heirloom details you choose to share, and the notes our designers take during your sessions.
• Order & payment information — the items commissioned, deposits and balance payments, and transaction references. Card details are processed by our payment partners and are never stored by Felinda.
• Website usage — IP address, browser type, pages viewed and approximate location, collected through standard analytics so we can improve the site.

Your information is used to:

• Schedule consultations, manage commissions and deliver finished pieces.
• Communicate with you about your order, fittings, after-care and our lifetime craftsmanship promise.
• Send occasional updates about new collections or atelier news — only if you have opted in, and you can unsubscribe at any time.
• Improve our website, services and client experience based on aggregated, non-identifying analytics.
• Comply with our legal, tax and accounting obligations.

We do not sell your personal information. We share it only with trusted partners who help us run our atelier — for example:

• Insured shipping and white-glove delivery couriers, to dispatch your finished piece.
• Independent gemmologists and casting partners, where a stone or production step requires their expertise.
• Payment processors, who handle card and bank transactions on our behalf.
• Professional advisers (legal, tax and accounting) where required.

Each partner is bound by confidentiality and is permitted to use your information only for the specific purpose we engage them for.

Our website uses a small number of essential and analytics cookies to remember your preferences and to understand how visitors use the site. You can disable cookies through your browser settings; the site will continue to work, though some convenience features may be limited.

Personal information is stored on secured systems with restricted access. Sensitive design files and client notes are kept on encrypted, access-controlled studio drives. We retain your information only for as long as needed to fulfil the purpose for which it was collected, or as required by law.

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct anything that is inaccurate or out of date.
• Request deletion of your information, subject to our legal and record-keeping obligations.
• Withdraw consent for marketing communications at any time, with no effect on your client relationship.

To exercise any of these rights, please write to us at atelier@felindajewelry.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The most current version will always be posted on this page, with the date of the last update shown above.

If you have any questions about this Privacy Policy or how we handle your information, we would be glad to hear from you:

Maison Felinda · Bangsar, Kuala Lumpur
atelier@felindajewelry.com
+60 3 2201 0088